You can protect your car by purchasing an extended service plan that will help you pay for repairs you may need down the road.įind the perfect car by selecting the right price, type, brand, year and location. Options are available for those with weaker credit. If you are dissatisfied with your car, no matter the reason, you can return it within seven days of purchase, no questions asked.Ĭustomers can apply for financing through CarMax Auto Finance or several other third-party institutions. If you find a car online that you like, it can be shipped to any of CarMax’s locations for you to pick up. CarMax spends an average of 12 hours prepping each vehicle for purchase - each car must pass a 125-point inspection and undergo a thorough cleaning before being put up for sale.ĬarMax has 200 locations nationwide. However, there are a moderate amount of cars with very low mileage. The site exclusively offers used vehicles. The prices on CarMax are non-negotiable, meaning there’s no need to haggle. Before making any purchase, I urge you to conduct a thorough review search to uncover the numerous frustrations and illegal actions that Carmax has subjected its customers to. I urgently seek a resolution and I strongly advise potential vehicle buyers to steer clear of Carmax. Two months after purchasing the vehicle in full, I still do not have the clean title, adding to the ongoing frustration and inconvenience caused by Carmax's actions. I am left with no choice but to escalate this matter to the Better Business Bureau to bring attention to the unacceptable service and lack of responsiveness from Carmax. This is not an isolated incident, as I have learned that others have faced similar problems with Carmax. The absence of a timely and satisfactory resolution to these issues has shattered my confidence in Carmax. Despite this serious matter, Carmax only offered a free oil change, which hardly compensates for the stress caused. Moreover, my dissatisfaction extends beyond the title issue, as I discovered two months after the purchase that the vehicle might be stolen. :) I would have never thought I would buy a car from CarMax or any other online dealer but I would 100% do it again. You do not get these 30 days money back guarantees with dealerships, and you don't get a cute picture with a yellow bow. It was a pleasant experience and the best way to buy a car. They work with you if you want to test drive it, or if you are waiting for your financing to go through they will hold the car. But I can only say good things about CarMax no pushy sales guys, you pay the price they put on the paper. I bought the extended warranty to cover up to 150k miles because I drive 100 miles or more a day and if the drive train or transmission is going to go out, it will around 120k as my experience from previous cars. I had my own financing so told them I wanted to buy the car and I love it. Getting to drive it at night and then rain was a great way to tell that this was the car for me. You can only drive up to 150 miles though which was ok. Which I took but they are closed on Sunday, so I got the car for all weekend. My Mazda was delivered on Dec 1st and I went up there on the Sat to look at it and they offer a 24 hour test drive. It was over the Thanksgiving holiday but was given a date of Dec 3. As soon as I hit the ship button I got text that gave me updates on the shipment of the Mazda, I could track it on my phone as it went through the states and towns. Ultimately, I paid the $199 fee and had it delivered to my local CarMax.
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